Warranty Policy

Last updated: 27 December 2025

This policy applies to all purchases made through The Laundry Edit (“we”, “us”, “our”). It is designed to be compliant with the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the ACL.

Manufacturer & Store Warranty

In addition to your rights under the ACL, most products sold by The Laundry Edit include a 12-month warranty from the date of delivery, unless otherwise stated on the product listing.

This warranty covers products that are faulty or damaged due to manufacturing defects.

Warranty does not cover:

Normal wear and tear
Damage caused by misuse, abuse, or abnormal use
Improper assembly, modification, or installation
Lack of proper care or maintenance
Damage caused during use contrary to product instructions
Cosmetic damage to external packaging only
Accessories or bonus items supplied free of charge (unless required under ACL)

Each warranty claim is assessed case by case.

Warranty Remedies

Depending on the issue and subject to availability, we may offer:

Replacement parts
Guidance for self-repair
A replacement product
An alternative product
A partial or full refund

How to Make a Warranty Claim

To submit a warranty claim, please email support@thelaundryedit.au and include:

Your order number
A description of the fault or issue
Clear photos or videos showing:
- The fault or damage
- Missing parts (if applicable)
- The product in original packaging (if applicable)
What outcome you are requesting (replacement, refund, or parts)

Images and videos must be clear and of reasonable quality so the issue can be properly assessed.

⚠️ Do not dispose of the item before your claim is finalised. We may require inspection or return of the product. If an item is disposed of before assessment, we may be unable to offer a remedy (subject to ACL).

Returns for Faulty or Damaged Items

If a return is required, we will provide instructions and, where applicable, a return label.

Do not return items without prior approval
If no fault is found upon inspection, return shipping costs may not be refunded

Refunds (where applicable) are issued to the original payment method only.

Missing Parts

If your item arrives missing parts:

Contact us within 7 days of delivery
Once validated, replacement parts will be dispatched as soon as available
If parts are unavailable within a reasonable time, an alternative remedy will be offered in line with ACL obligations

Delivery Issues

Delivery delays or lost items must be reported within 10 business days of dispatch confirmation.
We will investigate with the courier and provide a suitable remedy if required.

Please note that delivery timeframes may be impacted by events outside our control (e.g. natural disasters).

Change of Mind Returns

We offer change of mind returns within 14 days of delivery, provided that:

The item is unused and in original condition
Original packaging is intact and unopened
The request is submitted within 14 days of delivery

Change of mind returns are not accepted for:

Health & hygiene products
Bulk or pallet purchases
Opened or used items

All items returned due to incorrect or incomplete delivery details, unclaimed parcels, or return to sender will be treated as change of mind returns.

Change of Mind Return Process

Before returning an item:

Email support@thelaundryedit.au
Provide photos/videos showing the item’s condition
Await approval and return instructions

Returns sent without approval will not be refunded.

Approved change of mind refunds:

Refunded amount = item price + original shipping
Less:
- Return shipping (if applicable)
- 10% restocking fee

Refunds for Return to Sender items are processed once the item is received back to the warehouse.

Incorrect or Returned Items

Items returned due to incorrect delivery details may incur re-delivery costs
Incorrect items returned are not guaranteed to be recovered

Product Recalls

In the event of a product recall, we will contact affected customers with instructions and remedies in line with regulatory requirements.

Contact Us

For warranty claims, returns, or support:
📧 support@thelaundryedit.au
🏷️ The Laundry Edit
ABN: 88 496 394 600